I’m looking forward to this lecture by my dear friend, Lina Toledo Franco, MD, FACP on Communication with “Difficult” Families. Dr. Franco is the inaugural Division Director of Palliative Care at SSM-Saint Louis University Hospital, Program Director of the Hospice and Palliative Medicine Fellowship, Program Director of the Geriatric Medicine Fellowship, Geriatric Medicine attending, Medical Director of Caris Hospice, and recently became the SSM health Palliative Director for St Louis and Southern Illinois Region.